Search through customer emails, support tickets, and support documentation to get a fuller understanding of the customer, their issue, how their issue relates to similar issues, and documentation on how to solve it.
How can I help Laura Sinclair solve issue 36598453?
Issue 36598453 looks a lot like 2215568 where a hard reset fixed the issue. Here’s some documentation that will walk your through the hard reset process. It also looks like she has this problem a lot. It might be time to upgrade to a new device.