In the remote world, people are working everywhere, resulting in heaps of digital information everywhere. Knowledge is in our emails, notes, and office workspaces, primarily virtual ones like Slack and Teams. The sheer volume of information available when looking for content in a knowledge management system (KMS) might be intimidating. It gets even more disparate, as we also document information in other applications used throughout our organizations.
For example, we might have long conversations in Slack and need help documenting in Notion or summarizing in a central KMS where others can easily find what was discussed. All these present a big problem in KMS – Searching or finding relevant information needed to perform a task or be productive. This may result in a lack of confidence in the system and have a detrimental effect on output and effectiveness.
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