Video: Search within Knowledge Management System is broken

In the remote world, people are working everywhere, resulting in heaps of digital information everywhere. Knowledge is in our emails, notes, and office workspaces, primarily virtual ones like Slack and Teams. The sheer volume of information available when looking for content in a knowledge management system (KMS) might be intimidating. It gets even more disparate, as we also document information in other applications used throughout our organizations.

For example, we might have long conversations in Slack and need help documenting in Notion or summarizing in a central KMS where others can easily find what was discussed. All these present a big problem in KMS – Searching or finding relevant information needed to perform a task or be productive. This may result in a lack of confidence in the system and have a detrimental effect on output and effectiveness.

This video will review how search functionalities in KMS is broken, the issue it presents to productivity, and a few solutions to this problem.

Check out the video.

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ABOUT THE AUTHOR

Blessing Adesiji

Developer Relations Engineer

With a Bachelor's of Science in Petroleum Engineering, Blessing is a self taught Data Scientist and Software Engineer. He enjoys educating Mantium users on how to build AI applications as a Developer Relations Engineer. When he is not writing code and tutorials, he enjoys doing exercise in the gym, and playing and watching football.