Engineering departments at companies and enterprises of all sizes use knowledge management systems (KMSs) to communicate information to disparate, global teams. These tools are a great way to provide a source of truth to employees and support engineering teams in collaboration. KMSs can be viewed as a one-stop shop for engineering teams, with several day-to-day tasks relying on these systems. However, these systems’ search capabilities can be a downfall. This post, part one of a two-post series, will discuss a few use cases and the downfalls engineering teams face regarding search in KMS.
Every business has its core competence: offering legal advice, managing clients’ financial portfolios, taking care of patients, building software applications, or the hundreds of other essential services small and medium businesses provide. But every business also has to manage tasks that are not their core competence, such as managing vital confidential employee records.
Moving employee record management to a KMS is a secure way to manage compliance and access to these highly confidential records.
A KMS can be a one-stop shop for employee training and development resources, including instructional materials, videos, and other learning resources. These offerings can help HR professionals quickly identify and provide the resources employees need to learn new skills or advance in their careers.
A KMS can virtually eliminate paper in the training and certification processes and offer a powerful tracking mechanism for enterprise HR and PO departments.
As discussed above, the need is apparent in a few engineering use cases for KMS. However, many enterprises have realized that a KMS isn’t enough, and the search capabilities within most KMSs are not robust enough to return the best results.
Inconsistent KMS search engines can leave engineers searching through hundreds of irrelevant search results. Time is worth so much more than this. Getting stuck in patterns of inefficient search engines within KMS comes at the cost of productivity and focus. Costs emerge in different ways when employees spend too much time searching within KMS.
Mantium is changing how you approach search engines within KMS. With our AI platform, we want to bring organizations a search experience they don’t dread, one that actually finds the knowledge and answers users so desperately need.
To learn how Mantium can help, visit our website.
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